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Cookie Policy

How we use cookies to improve your Lekkha experience

DPDPA 2023 Compliant Last Updated: August 17, 2025

Quick Summary

  • ✓ We use essential cookies to make Lekkha work properly
  • ✓ Analytics cookies help us improve the platform (with your consent)
  • ✓ No tracking or advertising cookies - we respect your privacy
  • ✓ You can manage cookie preferences anytime
  • ✓ All cookie usage complies with DPDPA 2023 requirements

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, phone, or tablet) when you visit our website or use our platform. They help us recognize your device and remember information about your visit to provide a better user experience.

Think of cookies like a name tag - they help our website remember who you are and your preferences, so you don't have to enter the same information repeatedly.

1.1 Types of Cookies We Use

🔒 Essential Cookies

Required for basic platform functionality and security

📊 Analytics Cookies

Help us understand how you use Lekkha to improve the service

⚙️ Preference Cookies

Remember your settings and preferences

2. How We Use Cookies

2.1 Essential Cookies (Always Active)

These cookies are necessary for Lekkha to function properly. They cannot be disabled because the platform wouldn't work without them.

Essential Cookies We Use:

Cookie Name Purpose Duration
lekkha_session Keeps you logged in during your session Session only
csrf_token Security protection against malicious attacks Session only
remember_token Remembers your login (if you check "Remember Me") 30 days
cookie_consent Remembers your cookie preferences 1 year

2.2 Analytics Cookies (Requires Consent)

These cookies help us understand how you use Lekkha so we can improve the platform. These are only set with your explicit consent.

What Analytics Cookies Tell Us:

  • • Which features are most popular and useful
  • • Where users encounter difficulties or errors
  • • How long it takes to complete common tasks
  • • Technical performance and loading times
  • • General usage patterns to improve user experience

Important: Analytics data is aggregated and anonymized. We cannot identify individual users from this data.

2.3 Preference Cookies (Requires Consent)

These cookies remember your settings and preferences to provide a personalized experience.

  • Dashboard Layout: Your preferred widget arrangement
  • Report Settings: Default date ranges and filters
  • Display Preferences: Theme, language, timezone settings
  • Notification Settings: Which alerts you want to see

3. Third-Party Cookies

3.1 Limited Third-Party Usage

We minimize third-party cookies, but some are necessary for specific functions:

Third-Party Services We Use:

Service Purpose Requires Consent
Payment Gateway Secure payment processing No (Essential)
Customer Support Help desk and chat functionality No (Essential)
Analytics Provider Platform usage analytics Yes (Analytics)

3.2 What We Don't Use

Lekkha does NOT use:

  • Advertising Cookies: We don't show ads or track for advertising
  • Social Media Tracking: No Facebook, Google, or other social tracking pixels
  • Cross-Site Tracking: We don't track your activity on other websites
  • Behavioral Profiling: No detailed behavioral profiles or targeting
  • Data Selling: We never sell cookie data to third parties

4.1 DPDPA 2023 Requirements

Under India's Digital Personal Data Protection Act 2023, we must obtain your explicit consent for non-essential cookies. Here's how we comply:

Our DPDPA Compliance:

  • Clear Information: This policy explains exactly what cookies we use
  • Explicit Consent: You must actively choose to accept analytics cookies
  • Easy Withdrawal: Change your mind anytime through preferences
  • No Conditioning: Essential features work without analytics cookies
  • Data Minimization: We only collect necessary cookie data

4.2 How Consent Works

  1. First Visit: You'll see a cookie consent banner
  2. Clear Choices: Accept all, essential only, or customize preferences
  3. Informed Decision: Link to this detailed policy
  4. Easy Management: Change preferences anytime

5. Managing Your Cookie Preferences

5.1 Lekkha Cookie Settings

You can manage your cookie preferences in several ways:

🎛️ Preference Center

Access through your account settings

Open Cookie Preferences →

🔄 Update Anytime

Change your choices whenever you want

No impact on essential functionality

5.2 Browser Settings

You can also control cookies through your browser settings:

Browser Cookie Controls:

  • Chrome: Settings → Privacy and Security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

Note: Blocking essential cookies may prevent Lekkha from working properly.

6. Cookie Lifespan and Storage

6.1 How Long Cookies Last

Cookie Duration Types:

Session Cookies

Deleted when you close your browser

Used for: Login sessions, security tokens

Persistent Cookies

Stored for a specific period (30 days to 1 year)

Used for: Remember login, preferences, consent choices

6.2 Data Storage Location

  • Local Storage: Cookies are stored on your device only
  • Secure Transmission: Cookie data is encrypted when sent to our servers
  • Indian Servers: All cookie-related data processing happens in India
  • No Cross-Border: Cookie data doesn't leave Indian data centers

7. Privacy Protection and Security

7.1 How We Protect Your Privacy

  • Data Minimization: We collect only necessary cookie data
  • Encryption: All cookie data is encrypted in transit and at rest
  • Access Controls: Limited employee access to cookie data
  • Regular Audits: Periodic review of cookie usage and compliance
  • Automatic Deletion: Expired cookies are automatically removed

7.2 What Cookies Cannot Do

To address common concerns, here's what cookies cannot do:

  • ❌ Access your files or personal documents
  • ❌ Install software or viruses on your device
  • ❌ Access your camera, microphone, or other hardware
  • ❌ Identify you personally (unless you're logged in)
  • ❌ Track your activity on other websites (we don't do cross-site tracking)

8. Children's Privacy

Lekkha is designed for businesses and is not intended for children under 18. We do not knowingly collect cookies from children. If you believe a child has accessed our platform, please contact us immediately so we can delete any related data.

9. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Email notification to registered users
  • Notice on our platform and website
  • Updated cookie consent banner if needed

Continued use of our platform after changes constitutes acceptance of the updated policy.

10. International Users and Data Transfers

10.1 Users Outside India

If you access Lekkha from outside India:

  • Your cookie data will be processed in Indian data centers
  • We comply with DPDPA 2023 and international privacy standards
  • No additional data transfers outside India for cookie processing
  • Same privacy protections apply regardless of your location

10.2 GDPR Considerations

For EU users, our cookie practices also align with GDPR requirements:

  • Lawful basis for processing (consent or legitimate interest)
  • Clear information about cookie purposes
  • Easy consent withdrawal mechanisms
  • Data subject rights (access, deletion, portability)

11. Questions About Cookies

If you have questions about our cookie usage or this policy:

Contact Information

Privacy Queries:
privacy@lekkha.com

Technical Support:
help@lekkha.com

Phone Support:
+91 88843 44885

Data Protection Officer:
dpo@lekkha.com

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Response Time: Privacy queries answered within 24 hours

Our Commitment to Cookie Privacy

We use cookies responsibly to provide you with the best possible Lekkha experience while respecting your privacy. Our cookie practices comply with DPDPA 2023 and international standards. You always have control over your cookie preferences, and we're committed to transparency about how we use this technology.

Manage Your Cookie Preferences

Take control of your cookie settings and privacy preferences

Contact Privacy Team
Changes take effect immediately • No impact on essential functionality