Refund Policy

1. Our Refund Commitment

At Lekkha, we're confident that our platform will help your business save money and improve efficiency. However, we understand that every business has unique needs. That's why we offer a comprehensive refund policy designed to ensure your complete satisfaction.

Our Promise: If Lekkha doesn't meet your expectations within the first 30 days, we'll provide a full refund with no questions asked.

2. Refund Eligibility

2.1 30-Day Money-Back Guarantee

Who's Eligible:

• New customers who have been using Lekkha for 30 days or less
• Customers who have paid for a subscription (Starter, Professional, or Enterprise)
• Customers who request refund through proper channels

What's Covered:

• Full subscription fee paid for the current billing period
• Any setup fees or one-time charges
• GST amount will be refunded as per Indian tax regulations

2.2 Exceptional Circumstances

We may also provide refunds beyond 30 days in exceptional cases:

• Service Failures: Extended downtime or critical feature failures
• Billing Errors: Incorrect charges or unauthorized payments
• Technical Issues: Platform issues preventing normal business operations
• Medical/Emergency: Serious health issues or family emergencies

3. How to Request a Refund

3.1 Simple Refund Request

3.2 Required Information

To process your refund quickly, please provide:

• Account Email: The email address associated with your Lekkha account
• Business Name: Registered business name on the account
• Payment Reference: Transaction ID or payment reference number
• Reason (Optional): Help us improve by sharing why you're requesting a refund

3.3 Multiple Contact Methods

4. Refund Processing Timeline

4.1 Processing Schedule

4.2 Payment Method Considerations

• UPI/Bank Transfer: 3-5 business days
• Credit/Debit Cards: 5-7 business days
• Net Banking: 3-5 business days
• Digital Wallets: 1-3 business days

Note: Processing times may vary based on your bank's policies and RBI guidelines.

5. What Happens After Refund

5.1 Account Status

• Immediate: Your account will be marked for cancellation
• Grace Period: 30 days to export your data and change your mind
• Data Export: Download all your business data in CSV/Excel format
• Account Deletion: Permanent deletion after 30 days (unless reactivated)

5.2 Data Protection

Even after requesting a refund:

• Your business data remains secure and accessible for 30 days
• You can export all data in standard formats
• No data is deleted immediately - you have time to reconsider
• If you change your mind, simply contact us to reactivate

6. Special Refund Situations

6.1 Partial Month Refunds

Annual Subscriptions:

• Within 30 days: Full refund of annual payment
• After 30 days: Pro-rated refund for unused months (exceptional cases only)
• Discount adjustments: Annual discount will be recalculated for partial refunds

Monthly Subscriptions:

• No partial month refunds (use service until end of billing cycle)
• Cancellation takes effect at end of current month
• Exception: Billing errors or technical failures

6.2 Upgrade/Downgrade Refunds

• Plan Upgrades: Pro-rated billing for remainder of cycle
• Plan Downgrades: Credit applied to next billing cycle
• Accidental Upgrades: Full refund if requested within 24 hours

6.3 Technical Issue Refunds

If you experience significant technical problems:

• Extended Downtime: Credit for affected days
• Data Loss: Full refund if we cannot recover your data
• Feature Failures: Partial refund for unusable features
• Migration Issues: Full support or full refund

7. Non-Refundable Items

7.1 What We Cannot Refund

• Custom Development: Bespoke features or integrations built specifically for you
• Training Services: One-on-one training sessions already completed
• Third-Party Costs: Payment gateway fees, SMS charges, or other third-party services
• Abuse Cases: Accounts terminated for violating Terms of Service

7.2 Fair Use Policy

Our refund policy is designed for genuine cases. We reserve the right to deny refunds for:

• Repeated refund requests from the same customer
• Attempts to use the service for free through refund abuse
• Violation of our Terms of Service or Acceptable Use Policy
• Fraudulent payment methods or chargebacks

8. Alternatives to Refunds

8.1 We Want You to Succeed

Before requesting a refund, consider these alternatives:

9. Our Commitment to Satisfaction

9.1 Why We Offer Generous Refunds

We believe that if Lekkha doesn't help your business, you shouldn't pay for it. Our refund policy reflects our confidence in the platform and our commitment to customer success.

9.2 Continuous Improvement

Every refund request helps us improve. We analyze feedback from customers who request refunds to:

• Identify common pain points and address them
• Improve our onboarding and training process
• Enhance features based on real user needs
• Make our pricing more transparent and fair

10. GST and Tax Considerations

10.1 GST Refunds

In accordance with Indian GST regulations:

• GST charged on your subscription will be refunded along with the principal amount
• We will issue a credit note for the GST component
• You may need to adjust your GST input credit claims accordingly
• Consult your CA for specific GST treatment of software subscription refunds

10.2 Business Expense Considerations

If you've claimed Lekkha subscription as a business expense:

• You may need to reverse the expense entry upon refund
• Consult your accountant for proper book-keeping treatment
• We can provide detailed payment and refund statements if needed

11. Legal and Dispute Resolution

11.1 Governing Law

This Refund Policy is governed by Indian law. Any disputes related to refunds shall be subject to the jurisdiction of courts in Bengaluru, Karnataka, India.

11.2 Dispute Resolution

If you disagree with a refund decision, we encourage resolution through:

1. Direct Discussion: Speak with our customer success team
2. Management Review: Escalation to senior management
3. Mediation: Independent mediation if needed

12. Contact Information

For refund requests or questions about this policy: